Paga Jobs in Nigeria [3 new vacancies]

Latest Paga Payment Jobs vacancies, careers and Recruitment in Nigeria May, 2022

Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose – to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone Paga was founded in early 2009 by Tayo Oviosu, with a purpose to make it simple for one billion people to access and use money. We are solving two key problems that exist around the world – eliminating the use of cash for transactions and access to financial services.

Paga is a payments and financial services ecosystem for Africa. Our ecosystem is similar to that of Square and PayPal as we focus on helping both consumers and sellers pay, get paid, and access financial services. Our first market is Nigeria, where we now have over 18 million unique users. Africa is massively underserved when it comes to payments and financial services. We believe that in today’s Africa, digital-only does not scale. Cash will not go away anytime soon, and smartphone penetration is still low (Nigeria, as an example, is where the US was in smartphone penetration in 2010, and most business is conducted offline).

*View and apply for more >>>Nigerian Companies

Paga enables consumers to access and use money in the most convenient way for them, whether that is through a neighborhood store (agents) or via their mobile phone (smartphone or feature phone). We also enable sellers to sell more efficiently and access financing. Additionally, we open our APIs to third-party partners to enable endless possibilities for others to innovate.

Paga Nigeria | NGRJobs

Paga Recruitment

May, 2022. Communications Analyst

Job Title: Communications Analyst | Paga | Location: Yaba, Lagos
Sector: Consumer Finance
Career Level: Grade 5, Senior Analyst
Reports To: Senior Communications Manager
Department: Brand Strategy & Marketing

About the Role

  • The Communications Analyst will be a member of the Corporate Communications team responsible for all internal and external communications and media related activities for Paga.
  • Internal communications focus on messaging across the entire organization the various activities of the Company to ensure that employees have the information they need to perform their jobs.
  • External communication focuses on various stakeholders in the Paga ecosystem – Agents, Business Partners, Regulators, and consumers.
  • The team is also responsible for managing the public reputation of the company. The team is part of the Brand Strategy & Marketing team and the candidate will report to the Senior Communications Manager.
  • Researching industry-related topics (combining online sources, interviews, and studies) Writing clear marketing copy to promote our products/services and preparing well-structured drafts.

Primary Responsibilities

  • Social Media – Develop a social media strategy that collaborates with all units within Paga and marketing and PR objectives. This strategy should look to engage and grow followership across all channels.
  • Candidate will be required to co-define KPIs on an annual and quarterly basis and be responsible for delivering on set goals.
  • Conduct regular research on top influencers, competitors and trends in the economy and the mobile payments industry.
  • Develop and share relevant and engaging content for all Paga’s social media channels.
  • Monitor all Paga’s social media channels for customer engagement opportunities and initiate conversations about the brand.
  • Analyze and generate monthly reports on activities across all our social media channels and make recommendations where required.
  • Work with graphic designers to create engaging visuals that reflect our brand image and complement content.
  • Develop and manage the execution of quarterly customer promotions/campaigns on our social media channels.

Comms:

  • Assist the team lead in the creation, implementation and overseeing the company’s communications efforts, as follows:
  • Develop and maintain a content calendar to guide social media and internal media content dissemination.
  • Work closely with Senior Communications Manager and People Operations team to cascade all Paga information and announcements to employees.
  • Support Senior Communications Manager effectively with skill in copywriting and content creation.
  • Support design team with copy for ad & marketing campaigns.
  • Work closely with Sales and Product teams to cascade all Paga information and announcements to customers, agents, partners and other key stakeholders.
  • Assist in managing and generating content for the brand’s e-mail marketing channel.
  • Manage and monitor all brand social media platforms.
  • Write and distribute press releases.
  • Participate in the development of monthly company internal newsletter by providing editorial direction, generating ideas & content.
  • Participating in development of quarterly company agent newsletter by providing editorial direction, generating ideas & content.
  • Contribute to the execution of quarterly internal campaigns to boost team moral, build brand awareness and convert staff to ambassadors.
  • Contribute to content development for all co-marketing with brand partners, sponsorship, event management and all other brand related activities.

Knowledge and Skill Requirements

  • Bachelor’s Degree in Mass Communication/Journalism/English or related field
  • 3 – 4 years’ work experience in Journalism, Public Relations, freelance writing, Corporate communications or related field
  • Exceptional writing ability
    • Content Creation – Level 5
    • Copy Writing – Level 4
  • Excellent presentation and communication skills – verbal and written.
  • Ability to work calmly and maintain good judgment in a fast paced and constantly evolving environment
  • Ability to think, plan and execute resourcefully
  • Ability to work well in a team environment and independently when necessary
  • Must have completed the mandatory NYSC.

Key Competencies:

  • Initiative
  • Self- driven and hardworking
  • Organized
  • Multitask and manage competing priorities
  • Creativity
  • Good team player
  • Flexibility
  • An interest in technology is a must.
  • Excellent digital, social, and integrated marketing experience
  • A proactive and detail-oriented client service mentality.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

  • We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Field Sales Consultant (Sales & Distribution)

Location: Ilorin, Kwara
Employment Type: Full Time
Department: Sales & Distribution
Sector: Financial Institution
Career Level: Grade 5
Reports To: State Manager, West Region

About the Role

  • The Field Sales Consultant (FSC) oversees assigned areas to deliver all commercial targets in their territory.
  • The FSC is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
  • The FSC manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets. 

Primary Responsibilities
Achievement of commercial targets set for the territory:

  • A Field Sales Consultant has ownership for achieving the overall commercial targets set for all areas within their territory.
  • These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.

Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:

  • Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
  • Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
  • Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
  • Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

Representing Paga in the assigned territory:

  • Verify agent outlet before account is created.
  • Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
  • Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
  • Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Knowledge and Skill Requirements

  • Bachelor’s Degree from an accredited university or college 
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Must be able to understand and report issues appropriately 
  • Strong analytical and problem-solving skills
  • Provide outstanding customer service

Experience:

  • 2 – 3 years’ experience in FMCG sales.

Key Competencies:

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible: willingness to test ideas quickly and take learnings
  • Good interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Field Sales Consultant

Location: Ibadan, Oyo
Employment Type: Full Time
Department: Sales & Distribution
Sector: Financial Institution
Career Level: Grade 5
Reports To: State Manager, West Region

About the Role

  • The Field Sales Consultant (FSC) oversees assigned areas to deliver all commercial targets in their territory.
  • The FSC is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
  • The FSC manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets. 

Primary Responsibilities
Achievement of commercial targets set for the territory:

  • A Field Sales Consultant has ownership for achieving the overall commercial targets set for all areas within their territory.
  • These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.

Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:

  • Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
  • Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
  • Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
  • Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

Representing Paga in the assigned territory:

  • Verify agent outlet before account is created.
  • Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
  • Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
  • Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory. 

Knowledge and Skill Requirements

  • Bachelor’s Degree from an accredited university or college 
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Must be able to understand and report issues appropriately 
  • Strong analytical and problem-solving skills
  • Provide outstanding customer service

Experience:

  • 2 – 3 years experience in FMCG sales

Key Competencies:

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible: willingness to test ideas quickly and take learnings
  • Good interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sales & Distribution HQ Officer

Location: Lagos
Department: Sales & Distribution
Employment Type: Full-Time
Sector: Financial Institution
Career Level: Grade 5
Reports To: HQ Sales Services Manager

About the Role

  • The S&D HQ Officer will be responsible for supporting, enabling and driving the front-line sales teams to sell better, faster and more.
  • The ideal candidate will be specifically focused on sharing software tools and engagement techniques with the sales team. 
  • The goal is to facilitate the sales team’s activities so as to maximize their performance for long-lasting development and excellent business results.

Primary Responsibilities

  • Drive the usage of all Paga sales working tools
  • Train and retrain the field team on tool updates
  • Ensure the adequacy of sales-related equipment or material
  • Ensure that the sales tools effectively meet the designed and desired need
  • Respond to complaints from the sale tools usage
  • Prepare monthly reports to access the effectiveness/impact of the specified sales tool
  • Other duties within the scope, spirit and purpose of the job, as may be required.

Knowledge and Skill Requirements

  • Bachelor’s Degree from an accredited University or College 
  • 1 – 3 years of experience working in a similar role
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Must be able to understand and report issues appropriately
  • Strong analytical and problem-solving skills
  • Provide outstanding customer service
  • Ability to regularly evaluate the efficiency of sales tool knowledge shared
  • Strong project management skills
  • Experienced in sales operations and support

Key Competencies:

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Excellent time-management, organizational, and prioritization skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible: willingness to test ideas quickly and take learnings
  • Good interpersonal skills.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Business Data Analyst

Location: Lagos
Department: Growth
Employment Type: Full-Time
Sector: Financial Services
Career Level: Senior Analyst Level
Reports To: General Manager, Growth

About the Role

  • As Business Data Analyst you will be a vital member of Paga’s Growth unit, which has the aim of combining product and marketing data with business acumen to drive consumer adoption and retention, in partnership with business partners across the organisations.
  • In this role you will be expected to possess and use a mix of strategic, analytical, and administrative skills, providing support and data driven direction to all within the Growth team.
  • The Business Data Analyst at Paga is a hybrid of traditional roles in strategy, product marketing, and business intelligence.
  • In this dynamic role, you will be at our center of truth – consumer behaviour and transaction data.
  • You will be charged with qualitative and quantitative consumer research, analysis with synthesization of trends, crafting actionable insights, project management, measurement and reporting; all in a bid to ensure the business goals of consumer acquisition and retention are achieved sustainably.
  • You’ll be expected to collaborate closely with stakeholders across the company, and deliverables will be in the form of driving execution on your strategic recommendations.
  • The successful candidate will possess a passion for innovative analysis, strong communication skills, processes that scale, and the wherewithal to develop findings and recommendations that transcend the numbers.

Primary Responsibilities

  • Develop, evaluate, and report targeted marketing strategies and initiatives
  • Develop a wide variety of models to predict and better understand consumer behaviour
  • Design and launch experiments, determine campaign targeting strategies, and develop category-specific KPIs, forecasts, and goals
  • Build dashboards, reports, and alerting systems for the ongoing analysis and monitoring of marketing campaigns, categories, and channels
  • Identify process and system improvement opportunities by monitoring existing metrics, analysing data and partnering with internal teams as needed
  • Support the ongoing analysis of business performance required to inform marketing and product development decisions on a day-to-day basis
  • Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
  • Develop and maintain strong working relationships with internal business partners and external vendors, to improve strategies and make recommendations.
  • Work collaboratively with consumer insights/data analysts/data scientists to translate data into insights and outcomes that the domain can leverage
  • Managing ongoing delivery of data and insights from existing tracking and internal data
  • Create reports and dashboards visualizing the output of analyses
  • Communicate insights using data visualization and presentations to stakeholders
  • Conduct user/transaction analysis
  • Conduct market and consumer behaviour trend analysis 
  • Keep abreast of industry and market trends 
  • Other roles as assigned by the Growth leadership.

Knowledge and Skill Requirements

  • Bachelor’s Degree with a minimum of 2.1 is required.
  • At least 3 years’ relevant experience in data analysis.
  • Must be able to work in a high-velocity, high performance environment.
  • An understanding of Financial services, particularly Money Transfer and Mobile commerce
  • Creative thinking and innovative approach to solving challenges 
  • Active listening skills
  • Knowledgeable / Comfortable with technology
  • Must have completed the mandatory NYSC.

Key Competencies:

  • Data Fluency: Expert quantitative analysis and logical reasoning; 3+ years experience using database languages (e.g. SQL or BigQuery) and visualization tools (PowerBI and Tableau) on large data sets to extract trends and insights.
  • Excellent use of Microsoft excel and the rest of the Microsoft Office suite 
  • Hands-on experience conducting customer segmentation, cohort performance, and product funnel analyses preferred.
  • Strong focus on metrics to measure and demonstrate success
  • Strong team player with excellent interpersonal skills along with the resilience and ability to collaborate with cross-functional teams.
  • Excellent communication skills – verbal, non-verbal and written. 
  • Bright, quick thinking and self-confident
  • Demonstrated ability to multi-task and manage competing priorities.
  • Intrapreneurial, self-driven, hardworking, takes initiatives and gets actively involved.
  • Proven tremendous planning, organization presentation, project management, organizational, technical and analytical skills.
  • Having a keen eye for details, market and consumer insights, how to utilize it to commercial advantage.
  • Proven problem analysis and problem-solving skills, good judgement and decision-making ability.
  • Project management certification would be a bonus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Digital Trade Marketing Analyst, Nigeria

Location: Lagos
Department: Brand Strategy & Marketing
Employment Type: Full-Time
Sector: Consumer Finance
Career Level: 6 or 7
Reports To: Trade Marketing Manager

About the Role

  • The Digital  Trade Marketing Analyst is primarily responsible for all trade channel activities for Paga, (Paga’s trade channel includes all agent and merchant outlets).
  • The candidate will work with the marketing team to plan and execute channel specific marketing activities to deliver on brand performance goals (awareness, equity, volume, market share, etc) on time and within budget.

Primary Responsibilities

  • Develop and manage channel distribution system as follows:
    • Identify, classify and support all identified outlets with appropriate merchandize
    • Resolve or escalate all merchandize-related issues within the trade channel.
  • Manage brand visibility within trade channel as follows:
    • Increase brand awareness through proper signage, POS branding and merchandize distribution    .                                
  • Budget and supplier management:
    • Work with head of marketing and business units to create trade channel budget
    • Source for appropriate suppliers and negotiate production costs to achieve maximum value with minimal spend
    • Closely monitor the production process to help maintain highest standards.
  • Inventory management – create inventory request and delivery system and work closely with the business units to implement
  • Provide trade marketing support to sales team when specific interventions are required
  • Develop and execute end-to-end in store plans for new product launches into the region, including fixtures updates and roll-out, in-store training and asset delivery to retail partners.
  • Support corporate communications team to properly communicate all relevant agent/merchant information
  • Support BTL team to ensure adequate involvement of the trade channel (make sure agents and merchants are aware and prepared for all BTL activities)
  • Monitor industry and competitor activities in order to protect the brand’s market position
  • Responsible for creating and sustaining new sales, contracting, establishing and keep a good working rapport with resellers, various departments and dealing with channel programs
  • Drives adoption of company programs among assigned partners.
  • Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.

Knowledge and Skill Requirements

  • Bachelor’s Degree in Mass Communication / Journalism / English / Social Sciences preferred.
  • 4 – 5 years’ work experience in advertising, experiential marketing, direct marketing or any other related field
  • Excellent presentation and communication skills – verbal and written
  • Strong negotiation skills
  • Excellent planning and organizing skills
  • Ability to work calmly and maintain good judgment in a fast paced and constantly evolving environment
  • Must have completed the mandatory NYSC.

Key Competencies:

  • Initiative
  • Self- driven and hardworking
  • Organized
  • Multitask and manage competing priorities
  • Detail oriented
  • Creativity
  • Leadership skills
  • Good team player
  • Flexibility.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

General Manager, Risk & Compliance

Location: Yaba, Lagos
Sector: Financial Services
Career Level:  Senior Management
Reports To: The Chief Executive Officer
Department: Risk & Compliance

Job Summary

  • The General Manager, Risk and Compliance is responsible for overseeing various risk management and compliance functions and ensuring that appropriate procedures, protocols, and strategies are implemented to minimize risk and protect the organization.
  • This candidate will be a partner to Leadership to ensure appropriate implementation of risk management and compliance controls while performing governance and oversight activities to assess the business culture and performance related to Risk and Compliance with Enterprise Policies and Standards.

Primary Responsibilities

  • To set a risk and compliance framework for the company in line with Paga’s strategy.
  • To take overall responsibility for the advice, management and development of Paga’s risk and compliance systems company
  • To advise the Management Board in the implementation of risk and compliance matters across the Company.
  • To oversee the preparation of compliance reports for the relevant regulatory
  • Present to the Management Board monthly and quarterly on risk and compliance issues including any
  • To work closely with other members of the Senior Management Team in defining the company’s strategy and planning while considering key risks.
  • To manage the Risk & Compliance team and provide leadership and supervision to them and their work.
  • To be the responsible individual for all policies on risk and compliance within the Office Procedure Manual, particularly the process of annual review – proposing improvements to manage risk.
  • To undertake, oversee or manage as appropriate and propose improvements in all applicable risk and compliance processes.
  • To ensure the company strategy, processes and compliance requirements have appropriate risk assessment system and to monitor and ensure the robust management of each individual risks notified under that system.
  • To ensure those risks are appropriately populated in the various risk registers and appropriate actions taken to ensure the effective management of risk matter, including consulting the Management Board on high-risk areas, Reputational Risk & complex cases.
  • Provide guidance and recommendations on corrective actions or risk mitigation strategies to remediate non-compliant situations to Senior Management.
  • Monitor the implementation progress of action plans designed to correct incidents of noncompliance or potential issues in policies, systems.
  • To ensure appropriate corrective actions or risk mitigations strategies are implemented fully within the required timeframe.
  • To investigate all breaches and near breaches of all regulations.
  • To lead the Risk Units partnership with Paga’s Product Management, Application Development and Legal
  • To perform Regulatory Compliance Reviews to evaluate and ensure the appropriate identification of regulatory responsibility by the assessment of product functionality and associated controls.
  • To provide support and as appropriate facilitate the engagement with Internal Audit, performing pre-audit activities, assisting with management responses, remediation plan development and continued engagement with remediation of issues until closure.
  • To participate in the Third-Party Risk Management activities and meetings to help ensure timely closure of outstanding third-party management issues; evaluate third party risk and assist with escalation where needed.
  • To support corporate-wide risk initiatives to ensure Paga implements required changes to meet internal and external mandates or certifications (e.g., PCIDSS, ISO27001, Enterprise Business Continuity initiatives, Cyber security efforts).
  • To provide oversight on the company’s AML/CFT program, Data protection Program and any other applicable regulatory programs.
  • Ensure all applicable risk and compliance training and applicable regulatory awareness training is delivered effectively and to all identified users in accordance with the Management Board requirements, delivering such training personally as appropriate.
  • To review the conclusions of the recent externally commissioned consultants’ reports on AML, data protection compliance – to review progress made on implementation and taking appropriate action to complete that process.
  • To manage the relationship with our regulators, external auditors, external lawyers, law enforcement and any other applicable external parties.

Requirements

  • Bachelor’s Degree in an Analytical Field such as Engineering, Finance, Computer Science, Mathematics, Economics, Legal etc
  • At least 10 years relevant work experience
  • Knowledgeable in technology
  • Experience in a highly regulated environment.
  • Knowledge of risk management, Information Security, Cyber Security, Business Continuity, and Auditing.
  • Must have completed the mandatory NYSC
  • Previous experience in a risk management role within financial services ideally within a platform and product led environment
  • Excellent knowledge of industry best risk management practice.
  • Ability to understand and articulate the commercial benefits of effective risk management
  • Makes commercial business decisions and is resilient in the face of resistance.
  • Works collaboratively with Management Board and Senior Management to resolve conflicts to acceptable outcomes for all.
  • Judgement to balance commercial and compliance risks to achieve positive outcomes.
  • Ability to work with the business to achieve its goals within the relevant regulatory regimes.
  • Proven “people skills” in terms of recruiting, appraising, developing, and motivating staff.
  • Proven ability to deal with confidential matters and with discretion.
  • Excellent relationship management and influencing skills
  • Ability to build supportive relationships with different groups across the firm and externally.
  • Ability to analyse, present and report risk management data to senior stakeholders
  • Provides strong leadership, mentoring and coaching within the team to develop skills and expertise.
  • Ability to adapt and respond to change.

Key Competencies:

  • Initiative
  • Take ownership for workload and is proactive in approach
  • Multitask and manage competing priorities
  • Flexibility
  • Strong communication skills
  • Demonstrate sufficient self-awareness to identify personal strengths and areas for development
  • Ability to analyse and problem solve
  • Professional manner
  • Attention to detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Customer Service Representative, Nigeria

Location: Yaba, Lagos
Department: Customer Experience
Employment Type: Full-Time
Sector: Financial Services
Career Level: Grade 3
Reports To: Manager, Customer Care

About the Role

  • A customer service representative is responsible for supporting Paga customers, products and services at the frontline, proffer solution to customer’s inquiries, give information and handle complaints regarding organization’s products and services, keep customer satisfaction at the core every decision and behavior.

Primary Responsibilities

  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
  • Follow through on customer queries ensuring prompt resolution and feedback
  • Use relevant tools to track cases and meet turn-around-times and other required metrics
  • Proactively solicit and avail information to facilitate 90% first call resolution
  • Answers calls and respond to emails from customers professionally.
  • Provide customer with product and service information.
  • Obtain relevant data to handle complaints and inquires.
  • Resolves complaints by clarifying issues; investigate and proffer solution.
  • Escalate unresolved issues to internal/second level support.
  • Up-selling and cross-selling of Paga products and services  
  • Perform any other duties as assigned by the Manager, Customer Care.

Knowledge and Skill Requirements

  • Bachelor’s Degree with a minimum of a 2:1 or its equivalent in a relevant discipline
  • Minimum of 1 year relevant work experience.
  • Communicates tactfully and effectively both verbally and in writing
  • Maintain effective work relationships with team members
  • Flexibility and adaptability to new instructions and/or dynamic organizational priorities
  • Must be a team player and able to work collaboratively with and through others.
  • Must have completed the mandatory NYSC.

Key Competencies:

  • Proficiency in Ms Office – Excel, Word and PowerPoint
  • Able to co-ordinate teams across the business to creatively resolve issues, both reactively and proactively.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

General Manager, Risk & Compliance

Location: Yaba, Lagos
Sector: Financial Services
Career Level:  Senior Management
Reports To: The Chief Executive Officer
Department: Risk & Compliance

Job Summary

  • The General Manager, Risk and Compliance is responsible for overseeing various risk management and compliance functions and ensuring that appropriate procedures, protocols, and strategies are implemented to minimize risk and protect the organization.
  • This candidate will be a partner to Leadership to ensure appropriate implementation of risk management and compliance controls while performing governance and oversight activities to assess the business culture and performance related to Risk and Compliance with Enterprise Policies and Standards.

Primary Responsibilities

  • To set a risk and compliance framework for the company in line with Paga’s strategy.
  • To take overall responsibility for the advice, management and development of Paga’s risk and compliance systems company
  • To advise the Management Board in the implementation of risk and compliance matters across the Company.
  • To oversee the preparation of compliance reports for the relevant regulatory
  • Present to the Management Board monthly and quarterly on risk and compliance issues including any
  • To work closely with other members of the Senior Management Team in defining the company’s strategy and planning while considering key risks.
  • To manage the Risk & Compliance team and provide leadership and supervision to them and their work.
  • To be the responsible individual for all policies on risk and compliance within the Office Procedure Manual, particularly the process of annual review – proposing improvements to manage risk.
  • To undertake, oversee or manage as appropriate and propose improvements in all applicable risk and compliance processes.
  • To ensure the company strategy, processes and compliance requirements have appropriate risk assessment system and to monitor and ensure the robust management of each individual risks notified under that system.
  • To ensure those risks are appropriately populated in the various risk registers and appropriate actions taken to ensure the effective management of risk matter, including consulting the Management Board on high-risk areas, Reputational Risk & complex cases.
  • Provide guidance and recommendations on corrective actions or risk mitigation strategies to remediate non-compliant situations to Senior Management.
  • Monitor the implementation progress of action plans designed to correct incidents of noncompliance or potential issues in policies, systems.
  • To ensure appropriate corrective actions or risk mitigations strategies are implemented fully within the required timeframe.
  • To investigate all breaches and near breaches of all regulations.
  • To lead the Risk Units partnership with Paga’s Product Management, Application Development and Legal
  • To perform Regulatory Compliance Reviews to evaluate and ensure the appropriate identification of regulatory responsibility by the assessment of product functionality and associated controls.
  • To provide support and as appropriate facilitate the engagement with Internal Audit, performing pre-audit activities, assisting with management responses, remediation plan development and continued engagement with remediation of issues until closure.
  • To participate in the Third-Party Risk Management activities and meetings to help ensure timely closure of outstanding third-party management issues; evaluate third party risk and assist with escalation where needed.
  • To support corporate-wide risk initiatives to ensure Paga implements required changes to meet internal and external mandates or certifications (e.g., PCIDSS, ISO27001, Enterprise Business Continuity initiatives, Cyber security efforts).
  • To provide oversight on the company’s AML/CFT program, Data protection Program and any other applicable regulatory programs.
  • Ensure all applicable risk and compliance training and applicable regulatory awareness training is delivered effectively and to all identified users in accordance with the Management Board requirements, delivering such training personally as appropriate.
  • To review the conclusions of the recent externally commissioned consultants’ reports on AML, data protection compliance – to review progress made on implementation and taking appropriate action to complete that process.
  • To manage the relationship with our regulators, external auditors, external lawyers, law enforcement and any other applicable external parties.

Requirements

  • Bachelor’s Degree in an Analytical Field such as Engineering, Finance, Computer Science, Mathematics, Economics, Legal etc
  • At least 10 years relevant work experience
  • Knowledgeable in technology
  • Experience in a highly regulated environment.
  • Knowledge of risk management, Information Security, Cyber Security, Business Continuity, and Auditing.
  • Must have completed the mandatory NYSC
  • Previous experience in a risk management role within financial services ideally within a platform and product led environment
  • Excellent knowledge of industry best risk management practice.
  • Ability to understand and articulate the commercial benefits of effective risk management
  • Makes commercial business decisions and is resilient in the face of resistance.
  • Works collaboratively with Management Board and Senior Management to resolve conflicts to acceptable outcomes for all.
  • Judgement to balance commercial and compliance risks to achieve positive outcomes.
  • Ability to work with the business to achieve its goals within the relevant regulatory regimes.
  • Proven “people skills” in terms of recruiting, appraising, developing, and motivating staff.
  • Proven ability to deal with confidential matters and with discretion.
  • Excellent relationship management and influencing skills
  • Ability to build supportive relationships with different groups across the firm and externally.
  • Ability to analyse, present and report risk management data to senior stakeholders
  • Provides strong leadership, mentoring and coaching within the team to develop skills and expertise.
  • Ability to adapt and respond to change.

Key Competencies:

  • Initiative
  • Take ownership for workload and is proactive in approach
  • Multitask and manage competing priorities
  • Flexibility
  • Strong communication skills
  • Demonstrate sufficient self-awareness to identify personal strengths and areas for development
  • Ability to analyse and problem solve
  • Professional manner
  • Attention to detail.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Risk Associate

Location: Yaba, Lagos
Employment Type: Full-Time
Department: Risk & Compliance
Sector: Financial Services / FinTech
Reports to: Enterprise Risk Manager

Summary

  • Our purpose at Paga is to make it simple for 1 billion people to access and use money. We do that by delivering innovative financial services to the mass market across large, underserved markets.
  • We were founded on the simple belief that the growing ubiquity of the internet and mobile phones enables us to build an ecosystem that empowers everyone to digitally send and receive money and to use simple but meaningful financial services.
  • At Paga we value above all else, Collaboration, Ownership, Results Orientation, Integrity and Innovation (CORII).  As a Developer Community Engagement Lead at Paga, you will be responsible for bringing Paga’s developer-focus APIs and tools to the developer communities in the countries where Paga operates with the goal of improving these products and their update by the developer community. This includes engaging developer groups, hosting developer-centric activities, improving Paga’s developer-focused offerings based on feedback from the community, improving Paga’s support for its developer community.

Primary Responsibilities

  • Updating the enterprise risk management framework and policy to ensure that the policy reflect best practice.
  • Prepare and maintain risk management documentation, risk policies and risk reports
  • Aggregating and analysing risk events reported by the different business units.
  • Performing a monthly reconciliation between the risk events reported.
  • Performing root cause analyses on identified risk events to recommend improvements to prevent these risk events from re-occurring in future.
  • Assisting the Principal Risk Owners and Principal Risk Coordinators with the identification of key risk indicators in their business units.
  • Work with business unit to understand business, drivers, concerns, future plans and offer support to mitigate risk.
  • Provide timely update of operational risk issues and decisions to managers
  • Monitoring the implementation of action plans to address key risk indicators reported monthly.
  • Analysing identified trends in the key risk indicators reported to Risk Management.
  • Assisting the Principal Risk Owners and Principal Risk Coordinators with the identification of key risks and mitigating controls in their business units, as well as action plans to address any gaps in the mitigating measures identified.
  • Monitoring the implementation of action plans to address key risks on the risk and control self-assessments/risk registers.
  • Assisting in preparing reports to the leadership team, Risk and audit Committee, Executive Management Team and the board
  • Conduct presentations and workshop sessions on risk identification and mitigation.
  • Considering and suggesting methods to improve risk analysis and reporting
  • Utilising mathematical and statistical knowledge to assist with the building of risk models in support of Operational Risk Management.
  • Ensure compliance with regulatory policies.
  • Proactively monitor and review system and product.

Knowledge and Skill Requirements

  • Bachelor’s Degree in an analytical field such as Engineering, Finance, Computer Science, Mathematics, Economics, etc
  • At least 4 years relevant work experience
  • Knowledgeable in technology
  • Knowledge of risk management and auditing.
  • Must have completed the mandatory NYSC

Key Competencies:

  • Initiative
  • Self- driven and hardworking
  • Organized
  • Multitask and manage competing priorities
  • Creative and resourceful
  • Good team player
  • Flexibility

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.

Field Sales Consultant

Location: Yaba, Lagos
Employment Type: Full-Time
Sector: Financial Institution
Career Level:  Grade 7
Reports To: Area Sales Manager, Doroki

Job Decription

  • The Field Sales Consultant (FSC) will be responsible for bringing onboard sellers, merchants, and businesses on Doroki and driving activities to deliver on set targets.
  • The main goal is to acquire new Merchants/Sellers/Businesses and manage relationships with existing ones. 

Primary Responsibilities

  • Responsible for establishing, managing the Doroki merchant and acquiring business in an assigned zone.
  • Responsible for merchants’ sale target in your assigned zone which covers merchants’ recruitment, app download, active merchants, volume, value, and revenue
  • Develop and monitor business operations and contribution of handled merchants daily
  • Proactively acquire new merchants and deepen existing relationships, through outreach and pre-planned appointments.
  • Advise Merchants on various aspects of recommended and available product and services.
  • Manage merchants’ expectation and adhere to company policies, procedures & controls and ensuring compliance with rules & regulations.
  • Understand, utilize, and support the service architecture created for the support of Doroki merchants
  • Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to appropriate unit
  • Pilot new services initiatives for Doroki merchants and provide feedback for enhancements
  • Work with support teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
  • Deliver on assigned merchant issues and tasks using provided platforms and tools, provide feedback to improve product and service designs
  • Manage current solution delivery and service offerings by ensuring SLAs are met by all internal supporting teams.
  • Handles product training and handover training for new and existing services for merchants
  • Carries out End User Quality Assurance on deployed solutions
  • Identifies Service enhancements/service improvements, document them and discuss with line manager
  • Develops and share initiatives that ensure channels are upright, services are running as they should, and uptime is supporting transaction growth
  • Analyse & monitor merchant collections and channel trends to be able to make recommendation on business and service enhancements
  • Conduct periodic surveys on merchants for service improvement
  • Regularly meets with merchants to encourage Doroki usage
  • Use trends to engage proactively, support merchant business by introducing new ways to optimize channel.
  • Generates and report daily/ weekly merchant Performance to line manager
  • Work with the marketing team and line manager, to ensure proper branding support is delivered to merchants on time.

Knowledge and Skill Requirements

  • Bachelor’s Degree from an accredited University or College 
  • 2 – 3 years of work experience.
  • Must be proficient with Microsoft Excel and other Microsoft Office applications
  • Must be able to understand and report issues appropriately
  • Strong analytical and problem-solving skills
  • Provide outstanding customer service.

Key Competencies:

  • Strong leadership skills
  • Strong interpersonal/communication skills
  • Takes initiative and ownership
  • Must be self-driven and excited about winning
  • Detail oriented
  • Flexible – willingness to test ideas quickly and take learnings
  • Good interpersonal skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Junior Reconciliation Officer

Location: Yaba, Lagos, Nigeria
Department: Finance
Employment Type: Full-Time
Sector: Consumer Finance
Career Level: Entry Level
Reports To: Finance Operations Manager

About The Role

  • The Junior Reconciliation Officer will provide support to department activities with specific responsibility for the processing, recording, updating and reconciling financial information.
  • The Officer will contribute to the efficient and effective workings of the finance department by executing daily tasks with a strong attention to detail.
  • This role will utilize good teamwork, strong accounting knowledge, time management skills and effective problem solving to ensure success.

Primary Responsibilities

  • Perform POS/bank reconciliations, analyse, investigate and resolve variances and reconciling items.
  • Review and reconcile third party and Pagatech transactions to ensure accurate billing in a timely manner.
  • Maintain accounting controls by following policies and procedures; complying with financial legal requirements.
  • Effectively and efficiently manage resolution of disputed transactions in collaboration with customer support and the affected business partner.
  • Assisting with month-end and year-end tasks.

Knowledge and Skill Requirements

  • Bachelor’s Degree with a minimum of a 2:1 (Preferably in Finance / Accounting)
  • At least 1 – 2 years’ relevant experience in demonstrable experience.
  • Problem solving skills
  • Time management skills
  • Strong MS Office skills, especially WORD and EXCEL
  • Attention to details
  • Speed and accuracy
  • Task ownership
  • Ability to learn fast.
  • Communication skills
  • Must be able to work in a high-velocity, high performance environment
  • Must have completed the mandatory NYSC

Key Competencies:

  • Initiative
  • Self- driven and hardworking
  • Organized
  • Multitask and manage competing priorities
  • Detail oriented
  • Good team player
  • Flexibility

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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