Phillips Outsourcing Jobs Recruitment [2 new positiions]

Latest jobs vacancies at Phillips Outsourcing Services Nigeria Limited May 2022

Phillips Outsourcing Services Nigeria Limited has been in existence for over 13 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients in achieving their business objectives. 

May 2022. Customer Support Partner


Phillips Outsourcing Services Nigeria Limited is recruiting suitable candidates to fill the position below:

*View and apply for more >>>Latest Job Recruitment

Job Position: Customer Support Partner
Job Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Telecoms

Responsibilities

  • Ensure less than 5% customer churn on managed accounts
  • Constant analysis of Managed customer database for Revenue and Debt management
  • Work with product, UAT and support teams to validate new products, new systems, and upgrades
  • Generate relevant reports as required by the business
  • Analysis of customer requests for prompt resolution
  • Ensure end-to-end account management for Enterprise customers
  • Review new and existing customer service contracts to identify and escalate clauses with negative impact on customer support and relationship management
  • Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products
  • Liaise with support teams (within and outside ES) to resolve any customer identified issue
  • Knowledge of new Enterprise products and services
  • Knowledge of managed Enterprise Customer base
  • Confirm Quality Assurance on generated bills
  • Monitor provisioning and fulfillment of customers’ orders/requests
  • Enterprise Customers SLA / Contract Management
  • Product, services, solutions, and systems testing for user acceptance and business process optimization

Requirements

  • HND / B.Sc in any Social Science field and a minimum of 4 years experience as a customer service personnel with experience working with others
  • Must have Accounting background/Account Receivable Management
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role
  • Experience in a customer service environment in the telecommunications industry.
  • Advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word
  • Basic Enterprise products and services.

Salary
N180,000 monthly.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Customer Service Partner” as the subject of the

Bank Teller, Delta and Edo

Job Title: Bank Teller,

Locations: Delta and Edo
Employment Type: Full-time
Industry: Financial Institution

Responsibilities

  • Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
  • Informing customers about bank products and services.
  • Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
  • Maintaining and balancing cash drawers and reconciling discrepancies.
  • Packaging cash and rolling coins to be stored in drawers or the bank vault.

Requirements

  • OND / NCE qualification
  • 1 – 3 years experience
  • Must not be above 27 years of age.

Salary
N80,000 monthly. + 13th month + leave allowance.

Application Closing Date
7th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Digital Marketing Executive

Phillips Outsourcing Services Nigeria Limited | Location: Ikeja, Lagos | Employment Type: Full-time | Industry: FMCG

Responsibilities

  • Assist in the formulation of strategies to build a lasting digital connection with consumers.
  • Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.).
  • Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness.
  • Be actively involved in SEO efforts (keyword, image optimization etc.).
  • Prepare online newsletters and promotional emails and organize their distribution through various channels
  • Provide creative ideas for content marketing and update website.
  • Collaborate with designers to improve user experience.
  • Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.).
  • Acquire insight in online marketing trends and keep strategies up to date.
  • Maintain partnerships with media agencies and vendors.

Requirements

  • B.Sc / BA or HND in Marketing or relevant field.
  • 1 – 3 years work experience.
  • Proven experience as Digital Marketing Executive or similar role.
  • Excellent understanding of digital marketing concepts and best practices.
  • Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM.
  • Working knowledge of ad serving tools (e.g., DART, Atlas).
  • Perfect knowledge of web analytics tools (e.g., Google Analytics, NetInsight, WebTrends etc.).
  • Skills and experience in creative content writing.
  • Analytical mindset and critical thinking.
  • Excellent communication and interpersonal skills.

Salary
N80,000 – N100,000 monthly (Net)

Application Closing Date
16th January, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Digital Marketer” as the subject of the mail.