Relationship Officer at Personal Trust Microfinance Bank Limited


Personal Trust Microfinance Bank Limited

Location: Mainland, Lagos
Employment Type: Full-time

Job Summary

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  • A Relationship Officer is responsible for prospecting, marketing, business development and income generation in line with the key performance indicators.
  • The Relationship Officer is the interface between the Bank and the customer and nurtures mutually beneficial relationships between both parties.

Duties and Responsibilities

  • Achieve growth within the Key performance indicators; liability and risk asset generation, account opening, income generation, and e-banking product offerings.
  • Evaluate the creditworthiness of customers by processing loan applications and documentation.
  • Monitors active loans and enforces collection and recoveries.
  • Ensures the achievement of all budget parameters.
  • Develop referral networks and cross-sell products and services.
  • Ensures a high level of customer satisfaction through excellent customer engagement and service delivery.
  • Actively seek out new sales opportunities through cold calling, networking and referrals.
  • Expedites the resolution of complaints to maximize satisfaction and boost customer service experience.
  • Achieve a healthy portfolio and deposit mix.
  • Executes marketing strategy and develops marketing campaigns.
  • Ensures compliance with all internal policies and regulatory guidelines.
  • Monitors competition by gathering current marketplace information on pricing, products, etc.
  • Recommends changes in products, services, and policies by evaluating results and competitive developments.
  • Identify potential loan markets and develop r+eferral networks.
  • Perform any other duties as may be assigned by Management.

Qualifications

  • HND / B.Sc in Social Science or any other related course with 3 – 7 years work experience.
  • Evidence of completion / exemption of / from NYSC.

Application Closing Date
1st February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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