Reliance HMO Jobs Recruitment [3 new]

Latest Reliance HMO Jobs Vacancies October, 2021 for:

  • Direct Sales Agent
  • Graduate Reliance Care Officer
  • Reliance Care Officer

Reliance HMO – We are a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience.

Best Health Insurance For Individuals & Families | Affordable Monthly  Payments | RelianceHMO

Job Title: Reliance Care Officer | Reliance HMO | Location: Gbagada, Lagos | Employment Type: Full-time

Job Summary

  • The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
  • As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen.
  • Also, you are able to learn fast and work under high pressure. You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Job Description

  • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
  • Respond to requests, inquiries, and complaints from clients and prospective clients.
  • Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
  • Follow-up on prospective clients and ensure they become actual clients.
  • Upgrade enrollees’ Health plans accordingly.
  • Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
  • Politely attend to clients’ suggestions, objections, and complaints.
  • Communicate with clients to inform them of updates in service.
  • Conduct surveys to evaluate Customer Satisfaction.
  • Forward feedbacks, tasks, and recommendations to appropriate units/personnel.
  • Record details of customer feedback using the appropriate internal communication system.
  • Document daily activities and forward report to Team Lead.
  • Update the to-do list from communication with clients.

Job Experience

  • Tertiary Education from a recognised institution
  • 0 – 1 year post-NYSC experience
  • Previous experience in Customer service or a related role is an added advantage
  • Proficiency in the use of Microsoft Office tools and business software. 
  • Willingness to work on a shift basis and at weekends.
  • Working knowledge of customer service principles and etiquette.
  • Excellent emotional intelligence and problem-solving acumen.
  • Excellent communication skills.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Tele Sales Agent | Reliance HMO | Location: Gbagada, Lagos | Employment Type: Full-time

Job Summary

  • This role is charged with improving conversion rates from inbound leads, expanding customer accounts through upsells and reducing churn through telesales.

Job Description

  • Engage inbound leads by qualifying them over the phone and converting qualified leads to customers
  • Look out for opportunities to upsell customers on premium products or expanding their accounts
  • Reduce churn by helping customers solve payment problems and resolving service quality problems
  • Onboard new customers and educate them on the service offering.

Job Experience

  • Minimum of B.Sc / HND from a recognised tertiary institution.
  • 0 – 2 years post NYSC experience.
  • Sales / Telesales experience is an added advantage
  • Excellent negotiation and persuasion abilities.
  • Excellent oral communication skill.
  • Creative thinking and problem-solving skills.

Application Closing Date
31st October, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Direct Sales Agent | Reliance HMO | Location: Gbagada, Lagos | Employment Type: Contract

Job Summary

  • This role is tasked with prospecting for small businesses and corporate clients, selling health insurance and other products we have to them and closing sales.

Job Description

  • Identify new markets and business opportunities and increase sales.
  • Build and strengthen relationships with existing and new customers.
  • Manage and develop relationships with key internal and external stakeholders.
  • Promote and sell our services to target markets to meet their needs and to achieve sales targets.
  • Closely following up on all business leads.
  • Manage customer/client accounts, maintaining knowledge of key account status and following up on outstanding invoices and receivables that are due.

Job Experience

  • OND, HND or B.Sc Degree.
  • 6 months – 2 years of field sales experience.
  • Good negotiation and closing skills.
  • Ability to speak clearly and convincingly.
  • Tech-savvy.
  • Driven self-starter and goal-oriented.
  • Experience in sales of financial/insurance products.
  • A portfolio of SME pipeline deals is an added advantage.
  • Proximity to Lagos Island, Victoria Island, Ikoyi, Lekki, Surulere, Amuwo Odofin, Yaba, Apapa, Ikeja, Alimosho, Ikorodu and Lagos-Ibadan Expressway.

Remuneration
Comfort with N45,000 monthly salary + commission on sales. 

Application Closing Date
30th November, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply


Job Title: Employee Experience Associate | Reliance HMO Location: Gbagada, Lagos
Employment Type: Full-time

Job Summary

  • This role is primarily tasked with curating and executing initiatives, programs and activities that ensure all employees in Reliance Health have a good experience working in the company.

Job Description

  • Lead the curation of engagement and culture programs and initiatives that best supports the organisation’s growth strategy.
  • Analyze engagement data to understand the trends and key predictors that drive strong culture and engagement. Use this data to prioritize areas of opportunity.
  • Conduct regular Rhoman Engagement surveys to know and understand the pulse of the organisation.
  • Drive the awareness, commitment and accountability of relevant internal employee experience and engagement stakeholders.
  • Identifies and recommends strategies to address current and future employee engagement needs.
  • Supports in establishing a positive and engaging workplace culture by effectively facilitating and resolving employee relations matters.
  • Manage all requests from employees and external stakeholders on matters such as references, immigration letters, etc.
  • Manage the employee offboarding process.
  • Manage the digitalization process of all people experience platforms eg help desks, HRMS, etc
  • Manage all employee data, ensuring they are updated, easily retrievable and safely kept.
  • Manage and standardise employee experience led processes such as leave policies, flexible working, immigration, relocation, etc.
  • Manage and coordinate all people-related communications.

Job Requirements

  • Tertiary education from a recognised institution.
  • Minimum 3 years human resource management experience, with minimum 2 years curating and executing effective people experience and engagement initiatives.
  • Excellent stakeholder relations and conflict resolution skills.
  • Very good research and analytical skill.
  • Excellent written and verbal communication skills.

Application Closing Date
30th September, 2021

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Reliance Health is an equal opportunity employer and does not discriminate based on tribe, age, sex, religion, sexual orientation, race or disability.