Reumssky Business World Job Recruitment in Nigeria [3 new vacancies]

Latest jobs vacancies at Reumssky Business World in Nigeria August 12, 2022 

Reumssky Business World is a leading online marketplace for wholesalers, retailers, and shoppers. We are a complete service marketplace with a model that is centred on our vendors. This means that our first commitment is to you, to create a high-yielding platform that will attract sales by providing an intuitive, user-friendly web interface, leading to a seamless transaction between you and your buyers online.

August 12, 2022. E-Commerce Product & Content Administrator, Nigeria

Location: Lagos (On-site) 
Job type: Full-time

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About the Job

  • We are seeking an eCommerce Product & Content Administrator to build & manage relationships with the most popular brands in the consumer industries. 
  • This position will work as part of our team in managing product-related information and content to provide an optimal online shopping experience for our customers. 
  • You will work alongside the Website developer/IT and Marketing team to develop and execute strategies that drive revenue growth and brand visibility and will assist in tech-focused customer-facing content creation that delivers a unique, content-rich, and high-value customer experience.

Position Overview

  • The eCommerce Product & Content Administrator will support a cohesive website experience by ensuring all new and existing product titles, descriptions, specifications, pricing, and promotions on the website are following established company templates and industry best practices. 
  • This person should be interested in concisely telling the story of a product or brand and what sets it apart from the rest of the assortment and the competition. 
  • Strong attention to detail is required to ensure all information on the site is accurate, complete, and easy for customers to understand. 
  • This position requires a high level of flexibility and interpersonal skills as you will need to work with multiple internal teams and suppliers within the fast-paced, ever-changing eCommerce environment.

Position Responsibilities
Product & Brand Management:

  • Build relationships with Audio Advice brands & become the internal expert for brand categories and products.
  • Ensure the website is up-to-date and accurate with respect to images, pricing, promotions, and products on a day-to-day basis.
  • Daily maintenance and execution of product launches, updates, and promotions.
  • Validate product data to ensure accuracy before publishing on the website, streamline product placement into appropriate taxonomy structure.
  • Work with brands, sales & support, and marketing teams to proactively identify areas of opportunity for new products, address content & product-related issues, and determine needs for on-site merchandising, content, and images.
  • Research & implement powerful SEO content within product titles, descriptions, content, and metadata.
  • Reporting/analysis on current product & category performance in Google Analytics or sales dashboards to spot gaps and escalate opportunities for improvement.
  • Continually monitor the site to identify any systemic or merchandising issues that could challenge customer experience.
  • Ensure data quality for product feeds on Google Shopping, retargeting, marketplace, and affiliate channels.

Copywriting & Content Development:

  • Test products & write product reviews, comparisons, setup guides, and other content as needed.
  • Ideate & execute on content opportunities for new & existing products.
  • Lead SEO efforts to support customer acquisition and revenue goals.
  • Perform regular site audits to ensure accuracy of content, merchandising, and functionality.
  • Work with internal videographer/photographer and suppliers to procure necessary images for product detail pages, landing pages, emails, and other creative.
  • Maintain continuous and current knowledge of the e-commerce marketplace, best practices, and competition to leverage the company’s strengths to aggressively increase market share within the channel – remaining current on customer/competitor situations and generating plans to ensure market share objectives are achieved.

Position Requirements

  • Experience in e-commerce content writing.
  • A passion for high-quality content.
  • Basic knowledge of HTML, CSS, SEO, Google Analytics, and content development.
  • Adaptable to changing priorities and flexible to urgent issues.
  • Strong written and oral communication skills.
  • Strong organizational & time management skills to work individually and meet deadlines.
  • Ability to work independently, take initiative, and multi-task, but knows when to escalate issues or ask for help.
  • Desire to consistently learn and apply new technologies.

Skills that will set you apart:

  • Previous editorial-like content writing & experience in hosting videos.
  • Hands-on experience in Photoshop, Magento 2, WordPress, feed management, and online marketplaces.
  • Advanced level expertise with Microsoft Excel.
  • Endless desire to learn new techniques and be a hands-on tinkerer.
  • Passion for the numbers you help generate every day.

Position Characteristics:

  • Desire to compete and win.
  • An eye for detail.
  • Flexible and adaptive.
  • Process-oriented.
  • A passion for innovating and learning.
  • Audio Advice Core Values:

Embrace Responsibility:

  • Act with Integrity
  • Lead through Service
  • Strive for Excellence

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: [email protected] using the Job Title as the subject of the email.

E-Commerce Customer Service and Order Fulfillment Representative

Location: Lagos (On-site) 
Job type: Full-time

About the Job

  • We need an E-Commerce Customer Service and Order Fulfillment Representative who will be responsible for processing eCommerce orders, resolving complaints, errors, order questions, billing, cancellations, and other queries.

Job Duties include:

  • Utilize computer technology (ERP, online selling platforms, ticket management system, etc.) to fulfill orders
  • Electronically view, update and print order tickets
  • Arrange shipping or freight when necessary
  • Suggest solutions/alternatives when item unavailable or discontinued
  • Communicate with customers via phone and email
  • Assist with placement of orders, cancellations or exchanges
  • Resolve customer complaints via phone, email, or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Understand and advise customers on online policies (shipping, returns, dates, etc.)
  • Answer questions about terms of sale
  • Attempt to persuade customer to reconsider cancellation
  • Inform customers of deals and promotions
  • Up-sell/cross-sell products and services
  • Work with Customer Service Supervisor to ensure proper customer service is being delivered and processes and procedures are being followed
  • Close out or open tickets
  • Interact with Data Specialists, Showroom staff and Warehouse staff

Qualifications

  • Education – HND or Bachelor’s Degree preferred
  • Specialized knowledge Must have at least two years of customer service experience
  • Skills Experience with ERP (Eclipse) a plus
  • Strong communication and written skills
  • Self Motivated and Enthusiastic
  • Ability to work in a high-energy, fast paced environment and easily adapt to change

Recommended Skills:

  • Adaptability.
  • Billing.
  • Communication.
  • Customer Service.
  • E Commerce.
  • Eclipse (Software).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

E-Commerce Data Analyst

Location: Lagos (On-site)
Job type: Full-time

About the Job

  • We are an analytical individual with a high degree of professionalism to provide support to the E-commerce team. The ideal candidate will be fluent in English with strong communication skills and a professional attitude. The ability to project manage and problem solve is a necessary skill set.
  • This is a full-time position available in the Reumssky Lagos office.

This is the ideal opportunity for someone who:

  • Has experience with SQL in a relational database environment; and
  • Previous SEO experience using various resources such as google webmaster tools
  • You don’t have to know everything about international development – think names like the World Bank, United Nations, USAID, Care, and The Gates Foundation – but a passion to learn is an absolute must.
  • We offers creative spaces. If you’d like to join this progressive group of global development game changers, we welcome your application.
  • If this describes you, we encourage you to submit your application. We are building a team of the best-and-brightest professionals to lead this exciting global enterprise to the next level.

Responsibilities
Data mining/analytics:

  • Compile, identify trends, and evaluate data to support the E-Commerce team in decision-making
  • Identify and track KPIs on web traffic and lead conversion funnels
  • Monitor user engagement levels from both website and email communications
  • Track new member subscriptions, cancellations and retention of clients by member level
  • Measure and monitor adoption of new features and post production builds
  • Regular data extraction from internal DB (SQL), Google Analytics, Marketo and Salesforce
  • Assist in list pulling, list management and results monitoring of email campaigns
  • Own the user registration process and profile completeness to identify areas for improvement
  • SEO and Paid Search
  • Identify gaps in company SEO strategy across website and measure results
  • Improve online visibility thru on-page improvements and track organic search rankings
  • Report and monitor SEM campaigns

Minimum Qualifications

  • Relevant Undergraduate Degree
  • At least 2 – 3 years of relevant experience
  • Significant experience with working independently on self-led projects

Required Skill-set:

  • Takes an analytical approach to problem solving
  • Ability to set goals and meet deadlines in a fast paced working environment
  • Experience with data extraction and management
  • Advanced excel and data manipulation skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online