Rigo Microfinance Bank for Customer Service Officer
Rigo Microfinance Bank | Job Title: Customer Service Officer | Location: Ajah / Lekki, Lagos
- We are looking for diligent, skilled and responsive Customer Support Professionals to engage with our esteemed customers on behalf of the Bank and provide valuable assistance to solve customers’ complaints.
- Constant communication with customers through different channels- telephone, email etc. to understand customers’ peculiar needs and provide answers to all questions about the company’s services;
- Maintain positive, professional and empathetic attitude toward customers;
- Knowing all the company’s product so as to answer questions and provide solutions ;
- Ensure accuracy and protection of all customers’ confidential information
- Assist customers to resolve complaints and solve difficulties arising from digital banking;
- Participate in digital marketing and awareness campaigns to enlarge customer base.
- Minimum of HND / B.Sc in Communication, Marketing or any related field.
- 1 – 3 years proven experience as customer service representative, sales/marketing agent or any related position.
- Ability to work with team.
- Emotional intelligence;
- Strong interpersonal, communication and active listening skills;
- Computer literacy (proficiency in Microsoft office suite and familiarity with digital banking tools);
- Attention to details;
- Ability to multitask.
Negotiable and attractive.
Application Closing Date
31st May, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “CSO” as the subject of the mail.