Service Center Agent at GIG Logistics

Job Title: Service Center Agent | Location: Gbagada, Lagos, Nigeria
Job Type: Full-time |GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

Job Description

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
  • Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell company’s products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance to scanning process and procedures.

Qualifications

  • Minimum of HND from a government recognized tertiary institution
  • Customer-centric, tech-Savvy, young and personable
  • Evidence of mandatory NYSC scheme or Exemption Certificate.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply