Social Media Officer at Greenfield HR Consulting Limited

Title: Social Media Officer | Location: Magodo, Lagos | Type: Full-time | Greenfield HR Consulting Limited

Read more about the company and view other existing opportunities

Role Summary

  • Drive online sales of company products through social media channels
  • Help customers find the products that are right for them and explain their various features and benefits
  • Build trust relationships with customers through excellent customer service
  • Process customer orders
  • Resolve customer issues and complaints promptly and efficiently.

Role Responsibilities
Sales:

  • Post product pictures on social media daily
  • Share valuable product offers with customers daily
  • Understand customers’ needs
  • Know your products
  • Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling
  • Offer solution to customers’ enquiries. If not available, proffer alternatives
  • Encourage referrals from customers
  • Meet sales goals and target as determined by the management
  • Work closely to share ideas and strategies on how to improve the business with management
  • Manage the store’s handles on social media to interact effectively with customers

Client Engagement / Relationship Management:

  • Delight customers with relevant, valuable content that educates and keeps them informed
  • Ensure online customers consistently experience “wow” service
  • Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service
  • Ensure online customers are fully satisfied with service rendered
  • Put calls through to customers to gather feedback on their experience and orders
  • Fulfill customer orders.

Requirements

  • OND / HND / BSc in a relevant discipline
  • 1 – 3 social media management experience
  • Experience in Customer service is desirable
  • Vast experience working with Instagram and Facebook
  • Fashionable and conversant with fashion trends
  • Candidate must live close to the job location: Magodo, Lagos.

Salary
N55,000 / Month.

Application Closing Date
15th June, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply