Stanbic IBTC Bank Jobs Recruitment [2 new positions]

Latest Stanbic IBTC Bank Jobs Vacancies January, 2022

About Stanbic IBTC Bank: Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

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Vacancies at Stanbic IBTC Bank Jobs

January, 2022 2022 Graduate Trainee Program

Stanbic IBTC Bank | Job ID: 61251 | Location: Lagos Island, Lagos
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

  • The Graduate Trainee Program of Stanbic IBTC Group has been designed to build capacity and create a sustainable pipeline in our group by developing young, talented, trained professionals for our future.
  • It is an intensive program and unique opportunity for young people who are resourceful and passionate about building a fast tracked career and to help us drive our success into the future.

Key Responsibilities / Accountabilities

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  • Graduates Trainees will be required to work in varied work roles/ locations and context with increasing levels of complexity.
  • Applicants must be passionate about building a career in Stanbic IBTC.
  • Trainees would be based in Lagos but Graduates may be deployed to any department and locations across the country.

Minimum Qualification and Experience

  • Minimum of a Second Class Upper Degree in any course from an accredited University.
  • Minimum of five credits (Mathematics and English inclusive) in SSCE, GCE, NECO or its equivalent.
  • Applicants must have concluded NYSC, and must have discharge certificate in hand.
  • Applicant’s Date of Birth, Gender and Class of Degree must be clearly stated.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply

Contact Centre Officer – Hausa/Yoruba

Overview

  • Job ID: 60940
  • Job Sector: Financial Services
  • Country: Nigeria
  • Region/State/Province/District: Lagos
  • Location: Lagos Island
  • Work Arrangement: Fully Office Based

Job Details

Test Division Summary

Job Purpose

Agents are to ensure customer satisfaction and retention (customer loyalty) in their day-to-day activity as well as provide channels to improve on the current processes to enhance world-class service delivery to clients. Also to act as the first contact person for all clients’ enquiries.

Key Responsibilities/Accountabilities

Contact clients and provide pension  service information via outgoing calls

  • Make daily outbound calls as well as assist customers who have enquiries.
  • Maintain warm, cheerful and professional responses to clients’ enquiries.
  •  Follow up calls of clients with peculiar enquiries and requests as well as liaising with other departments regarding clients’ issues.
  • Achieve customer loyalty and retention.
  • Continuous feedback surveys to understand the client’s perception of SIPML’s service and identify areas that need improvement.
  • Telemarketing of SIPML products and services via customer loyalty campaigns

Provide prompt resolution of requests on Remedy Helpdesk

  • Achieve100% treatment of Calls and SMS requests on Remedy Helpdesk within service level agreement.
  • Achieve zero error rate in Remedy Helpdesk resolutions and 100% reconciliation of all requests on Remedy.
  • Ensure Zero Calls/SMS SLA breaches on Remedy Helpdesk

Process all Transactional Notification Service (TNS) for clients

  • Achieve ≥95% monthly SMS delivery rate.
  • Ensure 100% reconciliation of all call/SMS logged requests on Remedy.
  • Achieve zero Calls/SMS SLA breaches on Remedy Helpdesk

Document all call information on NAV Notes Management

  • Ensure interactions are captured on NAV for all outgoing Calls as well as SMS.
  • Agents must ensure a 100% tagging of client’s interaction for SIPML clients.

Providing reports on telephone interactions with clients

  • Accurate and Timely collation and submission of weekly, monthly and yearly error-free reports assigned to agents.

Displaying Professionalism/Product knowledge when interacting clients

  • Deal with Clients in a Proficient and Professional Capacity, displaying a profound understanding of their enquiries while showing compassion and a pleasant personality

Minimum Qualification and Experience

  • Minimum of a First Degree 
  • Minimum of two (2) Nigerian Languages (Hausa & Yoruba)

Application Closing Date
Not Specified

Method of Application
Interested and qualified candidates should:
Click here to apply

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