Job Title: Technical Support Associate | Location: Lagos | CreditRegistry
- We are looking for an experiencedindividual to join to professional services group.
- The technical support associate will provide back end support to corporate customers while ensuring ticket resolution and customer satisfaction.
Essential Functions and Basic Duties
- Provide phone and email-based technical support to customers while ensuring ticket resolution and customer satisfaction.
- Experiment with and test CreditRegistry’s software and properly document and report issues, errors or bugs in the software to the appropriate department.
- Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
- Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
- Train subscribers’ employees on the effective use of CreditRegistry software.
- Set up software demonstrations for training and presentations.
- Analyse data from the subscriber’s loan database for upload of the credit bureau system.
- Ensure that client loan data is uploaded periodically (on a monthly basis).
- Other responsibilities as assigned.
- Bachelor’s Degree qualification.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply