Technical Support Associate at CreditRegistry

Job Title: Technical Support Associate | Location: Lagos | CreditRegistry

Job Summary

  • We are looking for an experiencedindividual to join to professional services group.
  • The technical support associate will provide back end support to corporate customers while ensuring ticket resolution and customer satisfaction.

Essential Functions and Basic Duties

  • Provide phone and email-based technical support to customers while ensuring ticket resolution and customer satisfaction.
  • Experiment with and test CreditRegistry’s software and properly document and report issues, errors or bugs in the software to the appropriate department.
  • Update documentations relating to CreditRegistry software and write new documentations for new features of the software.
  • Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations.
  • Train subscribers’ employees on the effective use of CreditRegistry software.
  • Set up software demonstrations for training and presentations.
  • Analyse data from the subscriber’s loan database for upload of the credit bureau system.
  • Ensure that client loan data is uploaded periodically (on a monthly basis).
  • Other responsibilities as assigned.

Requirement

  • Bachelor’s Degree qualification.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply