Technical Support Associate at CreditRegistry

Technical Support Associate at CreditRegistry


Job Title: Technical Support Associate

Location: Lagos


  • The Technical Support Associate is responsible for providing first-hand technical support to subscribers
  • Keep abreast of how all CreditRegistry software works.
  • Experiment with and test CreditRegistry software and properly document and report issues, errors or bugs in the software to the appropriate department.
  • Update documentation relating to CreditRegistry software and write new documentation for new features of the software.
  • Install or upgrade the core credit bureau client software at subscriber sites and ensure proper functioning and operations
  • Set up software demonstrations for training and presentations.
  • Analyze data from the subscriber’s loan database for upload of the credit bureau system.
  • Ensure that client loan data is uploaded periodically (on a monthly basis).
  • Other responsibilities as assigned.

Educational Qualification and Experience

  • A First Degree or HND in Computer Science / Computer Engineering or a related field
  • Must have 1- 3 Years of experience in a Technical support role.


  • Attention to detail
  • Basic scripting and programming experience
  • Extensive PC experience
  • Familiar with support tickets and knowledge-based systems.
  • Interact with a wide range of customers and technical issues
  • Good Interpersonal skills
  • Sharp troubleshooting and analytical abilities
  • Willingness to explore new technologies
  • Knowledge of Excel and SQL
  • Networking
  • Zealous approach to problem-solving and customer service
  • High level of concentration and commitment.
  • Dedication to problem-solving.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: with “Application for Technical Support Associate” as the subject of the email.