Ticketer / Customer Service Representative at Capital Luxury


Job Title: Ticketer / Customer Service Representative | Locations: Abuja (FCT), Uyo – Akwa Ibom and Lagos

Capital Luxury is a holding company with many subsidiaries into Real Estate, Automobiles, Logistics, Transit and Hospitality.

Job Description

  • Ability to make accurate bookings for customers
  • Calculate expenses, write and sell ticket to passengers.
  • Provide good customer service.
  • Rebook tickets and other arrangements.
  • Check and validate all passenger payments for tickets/luggage and issue boarding pass.
  • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
  • Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
  • Ensure all customer cargo are properly tagged for safety and security purposes.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirements

  • Candidates should possess a Bachelor’s Degree / HND in relevant fields with 2 – 3 years work experience.

Application Closing Date
12th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the email.