Ticketing and Reservation Officer at Market Advantage Consulting

Title: Ticketing and Reservation Officer Location: Lagos Market Advantage Consulting

Market Advantage Consulting – Our client is a leader in the travels and tour industry, providing service like flight tickets and hotel bookings, visa processing assistance, airport transfers, tailor-made packages, honeymoons, short getaways, family vacations etc. to various destinations with to satisfy the needs and desires of their clients.

Responsibilities

  • Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
  • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR’s) and profiles.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
  • Maintain awareness and adherence to our client’s procedures, programs and policy guidelines
  • Provide industry updates as well as airline promotions to clients.
  • Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour’s costs.
  • Manage accounts assigned and ensure that all pending request are closed.
  • Contribute to revenue growth and profit margin of the organization.
  • Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
  • Prepare weekly report of overall work and milestones achieved

Requirements

  • Minimum of a B.Sc / HND / OND qualification in any approved university and course.
  • Minimum of three years of Reservations and Ticketing experience in the Tourism industry is critical.
  • Experience in any of the following Global Distribution System (GDS _ Amadeus/Sabre/Galileo) and Microsoft applications especially, Word, Powerpoint and Excel.
  • Outstanding passion for customer service and hospitality
  • IATA Certification (preferred).
  • Must be resident in Lagos.

Application Closing Date
1st April, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the “Position applied for e.g. Ticketing and Reservation Officer” as the subject of the email.