Latest jobs vacancies at Traction Apps
Traction Apps gives you all the tools to run your business. Accept payments, manage sales, send invoices, manage inventory, and a lot more on Traction
Jobs at Traction Apps Recruitment
January 29, 2023.
Field Support Officer at Traction Apps
November 11, 2022
Traction AppsJob Title: Field Support Officer Locations: Abuja (Banex Plaza & Wuse Market), Lagos (Tradefair Market & Odunade market, Ikotun Market, Ojodu Berger Market & Agege Market), Rivers (Mile 3 Market, Porth… Read more here
Invoice Discounting Sales Specialist at Traction Apps
August 15, 2022
Traction Apps Job Title: Invoice Discounting Sales Specialist Location: Ikoyi, LagosEmployment Type: Full-time Role Overview We are looking for driven passionate problem solvers and self-starters to join our team. In this… Read more here
Key Account Manager – Loan at Traction Apps
August 15, 2022
Traction AppsJob Title: Key Account Manager – Loan Location: Ikoyi, LagosEmployment Type: Full-time Role Overview We are looking for driven passionate problem solvers and self-starters to join our team. In this… Read more here
Settlement Officer at Traction Apps
August 5, 2022
Traction AppsJob Title: Settlement Officer Location: Ikoyi, Lagos What You’ll Do Pay close attention to and ensure automation of settlement and reconciliation of alltransactions, commissions, and chargebacks and provide reconciliation and… Read more here
Terminal Management Intern at Traction Apps
August 5, 2022
Traction AppsJob Title: Terminal Management Intern Location: Ikoyi, Lagos ResponsibilitiesWhat you’ll do: Manage POS Terminal Stock – Inventory, Issuing and Control Ensure the right app are on POS terminals before handing… Read more here
Product Specialist (App Experience) at Traction Apps
August 3, 2022
Traction AppsJob Title: Product Specialist (App Experience) Location: LagosEmployment Type: Full-time Role Overview We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you… Read more here
Platform Monitoring Officer at Traction Apps
August 3, 2022
Traction AppsJob Title: Platform Monitoring Officer Location: LagosEmployment Type: Full-time What You’ll Do Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues Manage… Read more here
Credit Operations Analyst at Traction Apps
August 3, 2022
Traction AppsJob Title: Credit Operations Analyst Location: LagosEmployment Type: Full-time Role Overview We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will… Read more here
Key Account Sales Manager at Traction Apps
April 26, 2022
Job Title: Key Account Sales Manager | Traction Apps | Location: Port Harcourt, RiversEmployment Type: Full-time Job Summary We are looking for driven passionate problem solvers and self-starters to join our… Read more here
Quality Assurance Specialist
Location: Lagos
Employment Type: Full-time
Job Description
- We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing.
Responsibilities
- Create a systematic, process-driven approach to customer outreach and relationship management
- Identify and source opportunities through inbound lead follow-up and outbound engagement
- Deliver a great experience to our customers while engaging – you will represent our brand and be our customers’ liaison internally
- Coordinate with the product, other commercial and operations teams to optimally deliver to customers
- Interpret, build upon, and comply with company quality assurance standards
- Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
- Document quality assurance activities with internal reporting and audits
- Develop standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
- Pursue continuing education on solutions, technology, and skills to ensure company-wide compliance
- Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
- Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
- Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams
Requirements
- B.Sc in relevant field
- 2+ years experience in issue resolution or call center experience
- Ability to multitask efficiently and handle competing priorities at once
- Strong written and verbal communications skills, presentation and facilitation skills
- Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
- Strong decision making and problem solving skills.
Application Closing Date
18th May, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
