Latest jobs vacancies at Traction Apps May 2022.

Traction Apps gives you all the tools to run your business. Accept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

Traction Apps Jobs Recruitment

May 2022. Merchant Support Officer |

Job Title: Merchant Support Officer | Traction Apps | Location: Port Harcourt, Rivers

Job Description

• We are on the lookout for a Merchant Support Officer resident in PHCwho will be responsible for providingreactive and proactive support to assigned merchants and POS deployment.

Responsibilities

• Conduct regular visits and support of Merchants to ensure up-time on POS
• terminals.
• Provide on-site support to customers that use Traction apps products
• Attend customers’ complaints, enquiries, and resolve issues via phone and first level support.
• Work hand in hand with the sales team to carry out deployments and deliver on leads.
• Prepare and submit daily activity reports including issue resolved, feedback and performance report.
• Escalate the issues/complaints to higher authority for solution if needed.
• Conduct network maintenance, troubleshooting, and debugging of the POS terminals.

Requirements

• B.Sc Degree preferred
• At least 2 years experience in a relevant role
• Thorough understanding of the Fintech industry
• Ability to relate professionally with merchants/customers, attending to their needs in a proactive manner
• Strong communication skills.

Application Closing Date
17th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Qualified candidates resident in Port Harcourt City need apply.

Quality Assurance Specialist

Location: Lagos
Employment Type: Full-time

Job Description

• We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing.

Responsibilities

• Create a systematic, process-driven approach to customer outreach and relationship management
• Identify and source opportunities through inbound lead follow-up and outbound engagement
• Deliver a great experience to our customers while engaging – you will represent our brand and be our customers’ liaison internally
• Coordinate with the product, other commercial and operations teams to optimally deliver to customers
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
• Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance
• Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams

Requirements

• B.Sc in relevant field
• 2+ years experience in issue resolution or call center experience
• Ability to multitask efficiently and handle competing priorities at once
• Strong written and verbal communications skills, presentation and facilitation skills
• Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
• Strong decision making and problem solving skills.

Application Closing Date
18th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Credit Underwriting Lead

Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently on the lookout for a Credit Underwriting Lead to support our team.

Responsibilities

• Analyze corporate transactions, credit worthiness of clients using liquidity and solvency ratios, thorough collateral analysis, character of the promoters etc
• Analyze the risks inherent in transactions and recommend the approval or decline of transactions
• Analyze and interpret complex financial data to make decisions
• Undertake risk analysis using quantitative and qualitative techniques
• Keep company’s risk exposure within set limits and partake in adjusting such limits where there is need
• Improve the loan approval process by bringing on board several verification processes and also bring ideas that enhance the internal control system of the Department.
• Evaluate financial statements, historical trends, projections management performance, company cash flow, capital structure and collateral analysis.
• Review applications for credit facilities to point out deviations from the Firm’s credit policy and highlight quality assurance issues in credit proposals received from business areas.
• Prepare, review and analyze the creditworthiness of all potential customers based on risk criteria.

Requirements

• A minimum of five years experience managing credit risk and/or underwriting teams
• Experience and knowledge of commercial credit underwriting, financial risk modeling, and cash flow forecasting
• The ability to accurately transform business and financial data that outlines potential credit risks and present dynamic mitigation strategies
• Strong knowledge of accounting principles and comfort with evaluating financial statements and business models across a range of industries.

Application Closing Date
18th May, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Key Account Sales Manager

Job Title: Key Account Sales Manager | Traction Apps | Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team.
• In this role, you will be responsible for leading the development and execution of best-in-class people strategies which will drive Traction forward as an employer of choice and support the organization in achieving its vision, mission, and strategic goals.

Responsibilities

• You will be responsible for acquiring and managing relationships with our high-value client base in Port Harcourt City
• Understand customer needs to help them achieve their business goals through Traction Apps and its ecosystem
• Translate technical details into benefits for the user
• Follow and analyze market trends to position products
• Work with our Sales, Customer Success, Support, and Product teams to make sure customers have the best possible experience across all aspects of Traction
• Effectively and strategically address customer concerns and issues

Requirements

• Bachelor’s Degree preferred
• 4 – 6 years work experience
• Experience and results in sales
• Strong communication and presentation skills
• Projection and forecasting skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Application Closing Date
3rd May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the email.

Note

• Traction Apps is an Equal Opportunity Employer.
• The company does not and will not discriminate in employment on any basis prohibited by applicable law.

Payment Platform Monitoring Officer

Job Title: Payment Platform Monitoring Officer

Location: Lagos
Employment Type: Full-time

Job Purpose

• To provide 2nd level support to Customers (internal and external) by responding to enquiries, resolving issues or complaints raised on all payments related issues.
• Ensuring resolution feedbacks from 2nd and 3rd level supports in addition to 3rd party support are offered to Customers within the specified Service Level Agreement (SLA) to promote excellent service delivery.

Responsibilities

• Act as a 2nd level support for all product and platform related issues escalated by the Customer success team.
• Analyze Customer(internal) feedbackon products or platforms and propose new features or necessary improvements to the Payment Manager.
• Develop knowledge base documents and FAQs for product or platform support activities.
• Work with relevant departments within Traction to onboard clients on product platforms.
• Escalate 3rd level product support issues to the Product team and follow up to receive resolution feedbacks within the specified SLA.
• Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues.
• Provide accurate and reliable data required for weekly reports.

Requirements

• Candidates should possess relevant qualification with 1 – 2 years work experience.

Application Closing Date
27th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the email.

Merchant Support Officer, Nigeria

Location: Lagos
Employment Type: Contract

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible to provide and accomplish action plans for merchant support activities in an assigned region responding to merchants’ inquiries, maintaining relationships with new and existing merchants and complaints handling.

Responsibilities

• Resolve merchant and e-merchant issues, requests, inquiries, and complaints via phone call, site-visit, emails, and other communication channel in a timely and customer friendly manner to satisfy and retain them.
• Install and set up traction terminals, printing and delivery static QR at merchant’s premise.
• Provide merchant training of QR, POS usage and other terminals.
• Conduct regular onsite and offsite visit and check on merchant’s activities to ensure smooth operations.
• Troubleshoot issues related to terminals promptly via onsite visit or offsite
• Collect QR, POS transaction supporting documents from merchants or e-merchants to keep as a reference for any future usage/disputes.
• Maintain and deepen merchant relationships through various engagement activities as a tactic to retain and cross-sell them.
• Provide guideline to merchant about procedures and dispute fundamentals to minimize incoming disputes or any financial losses.
• Prepare and submit daily activity report including issue resolved feedback and performance report.
• Escalate the issues/complaints to higher authority for solution if needed.

Requirements

• Bachelor’s Degree in Business Management or any relevant field.
• Minimum of one year of working experiences in card business in banking and financial services industry.
• Good client relationship management and customer service skills.
• Ability to use and communicate in English.
• Basic Microsoft Office
• Good team work, problem solving, negotiation and interpersonal skill.
• Strong dedication to accuracy and efficiency.

Application Closing Date
15th April, 2022.

Method of Application
Interested and qualified candidates should send their updated CV to: [email protected] with “Merchant Support Officer (Ajah)” as the subject of the email.

Note: Candidates are expected to live within Ajah and environs to effectively carry out their duties.

Key Account Associate II

Locations: Delta and Rivers
Employment Type: Full-time

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for leading the development and execution of best in class people strategies which will drive Traction forward as an employer of choice and support the organization in achieving its vision, mission, and strategic goals.

Responsibilities

• You will be responsible for acquiring and managing relationships with our high-value client base in your location.
• Understand customer needs to help them achieve their business goals through Tractions and its ecosystem
• Translate technical details into benefits for the user
• Follow and analyze market trends to position products
• Work with our Sales, Customer Success, Support, and Product teams to make sure customers have the best possible experience across all aspects of Traction.
• Effectively and strategically address customer concerns and issues.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 – 3 years work experience.

Application Closing Date
23rd March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the email.