Trainer at Teleperformance Nigeria

Teleperformance Nigeria

Job Title: Trainer

Location: Nigeria

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Job Description

  • Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
  • A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.

Responsibilities
Delivery:

  • Prepare people, location, and facilities for Training Delivery
  • Deliver Training to transfer learning
  • Adapt approach to suit the group and individuals

Design:

  • Complete Training Needs Analysis to confirm the Training is applicable
  • Design Training content with the Learners needs in mind

Outcomes:

  • Evaluate Training to check effectiveness
  • Report on Training to summaries evaluation
  • Take ownership of the attendees learning by following up

Communication:

  • Keep stakeholders informed and updated on Training
  • Stay closely involved with operations

Educational Qualification and Specific Training

  • Candidates should possess a Bachelor’s degree

Work Experience:

  • 3+ years of experience in a training role in a technical support or client care operation
  • Proven experience as a Trainer in a Contact Centre or BPO.

Technical Skills:

  • Usage of MS Office
  • Data Analytics

Competencies and Specific Skills:

  • Training Delivery
  • Training Design
  • Training Outcomes
  • Communication
  • Presentation
  • Writing
  • Microsoft office
  • Adaptable
  • Cooperative
  • Supportive
  • Patient
  • Creative
  • Logical
  • Innovative
  • Attentive
  • Persistent
  • Objective
  • Approachable
  • Open
  • Accountable

What we offer 

  • An opportunity to learn and grow, a competitive salary, one of the best offices in Nigeria, an international team, and challenging projects.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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