United Bank for Africa UBA Jobs Recruitment [7 new positions]

December, 2021 Latest United Bank for Africa Plc (UBA) Jobs Vacancies and Recruitment in Nigeria – Rivers, Lagos, Abuja, Oyo etc

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

United Bank for Africa Jobs in Nigeria

Customer Service Manager, Lagos and Ebonyi

Job Summary

  • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

Roles & Responsibilities

  • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
  • Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
  • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
  • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
  • Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
  • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
  • Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
  • Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
  • Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
  • Conduct/ensure branch training/meeting sessions in line with policy.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation. 

Skills Required:

  • General Managerial/Administration.
  • Team building/Conflict Management.
  • Organization /Coordination skills.
  • Good Communication Skills (oral and written).
  • Good Interpersonal Skills.
  • Strong Personality / Firm and Assertive.
  • Capacity to manage and absorb pressure.
  • Entrepreneurship/Taking Ownership.
  • Supervisory skills.

Knowledge Required:

  • Good Knowledge and understanding of banking operations.
  • Good Products Knowledge.
  • Good understanding of Customer Services.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Head of Processing, Lagos and Ebonyi

Job Summary

  • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

  • Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient TAT in line with service level agreements.
  • Drive timely and error-free processing culture among team members.
  • Ensure timely balancing and execution of end-of-day procedures.
  • Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
  • Ensure effective utilization of physical assets at the Customer Service Support Unit.
  • Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
  • Ensure timely reconciliation and proof of accounts
  • Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
  • Serve as an effective backup for the BOM.
  • Perform other related duties as assigned by the BOM.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation. 

Skills Required:

  • Good knowledge and understanding of Banking operations.
  • Excellent customer service capabilities.
  • High level of integrity /Sense of Responsibility.
  • Basic Accounting knowledge.
  • Analytical skills/ Problem solving.
  • Attention to details.
  • Good Interpersonal skills.
  • Fast and error free processing.
  • Supervisory skills. 

Knowledge Required:

*Read Other Stories From The Web
  • Good knowledge and understanding of banking operations.
  • Good understanding of basic accounting.
  • Conflict management.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Head of Product Banking (Product Development & Marketing)

Location: Nigeria

Job Summary

  • Full P&L accountability for all the Consumer products and segments (Mass Market, Affluent and Youth & Children segments)
  • Chief budget owner: oversees preparation of product budget and business plans including target sales, volume, marketing strategy, consumer segmentation, product positioning, objectives and lifecycle recommendations to achieve overall business goals.
  • Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for customer acquisition, engagement and retention in Nigeria and ROA.

Roles & Responsibilities
Business & Strategy Development:

  • To ensure achievement of profitability targets through revenue maximization and prudent cost management.
  • Deliver on the business targets for the segments (Customer acquisition of products/channels; CASA deposit growth target)  
  • Drive the entire customer journey for value realization in the target segment (Segment Prospecting Customer Service; Reducing Segment Churn)   
  • Implements Bank-wide go-to-market strategy for new initiatives, working with all relevant departments / stakeholders to drive execution.

Product Portfolio Management:

  • Drive sustainable growth and acquisition of new customers for all segments   through development and maintenance of quality products, propositions and solutions pertinent to its business
  • Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for all segments business.
  • Drive customer-led propositions for all segments business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
  • Manage an effective customer’s loyalty program for networking and deepening the all segment market penetration.
  • Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.

Segment and Product Ownership:

  • Coordinates the development and deployment of value propositions, product offerings, target segment strategy and business plan for the all Segments.
  • Has oversight and ownership on end-to-end processes to ensure execution of on boarding for customers and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure delivery of a seamless customer value proposition.
  • Responsible for Portfolio health on relevant products -track portfolio performance (through lead indicators) and taking necessary actions to ensure product integrity is maintained.  
  • Develops and monitors specific sales & marketing campaigns together with relevant stakeholders to leverage market opportunities that generate new sales/volumes and increase market share.
  • Accountable for all relevant segment/product metrics as applicable within the Bank’s policy where applicable (e.g. risk limits, delinquency, compliance requirements. etc.)
  • Monitors sales impact & profitability of marketing expenditures both on BAU and special campaigns.
  • Optimize fees and charges to create value for clients in line with Treat client’s fairly principles

Market Research Support Function:

  • Conduct ongoing market research on the segment to develop insights required to drive UBA ‘s propositions for the segment
  • Generate regular competitor benchmarking of segment activities and strategies.
  • Maintains a detailed and current understanding of the industry; (current market structures; regulatory requirements and issues; etc.) to ensure opportunities are realized and risks mitigated.
  • Ensure adequate support programs (like trainings. lead generation, etc.) to enhance product knowledge to the Sales team, branch staff.
  • Ensure robust communication on pertinent segment/product performance, market/regulator changes and relevant customer insights.
  • Identify and engage low/non-performing locations/countries periodically.
  • Ensure all issues raised from the business offices are adequately treated and/or escalated to appropriate units where necessary.

Candidate’s Profile

  • Our ideal candidate must currently work within the banking industry, with good knowledge of product development.
  • Having a sales background and experience in branch management will be an added advantage.
  • The ideal person must also be a people’s person and can establish and sustain a good working relationship with stakeholders.

Skills Required:

  • Good knowledge of Bank’s Operations Policies.
  • Excellent communication & interpersonal skills coupled with the ability to deal professionally, confidently and effectively with staff at all levels, internally and externally.
  • Good knowledge of product and Int’l banking operations.
  • Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Sales and Marketing skills to effectively sell Bank products and expand market share.

Knowledge Required:

  • Knowledge of business industry trends and practices.
  • Knowledge in expatriate banking models and outreach promotional strategies.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guides.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Cash Officer, Lagos and Ebonyi

Job Summary

  • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

Roles & Responsibilities

  • Ensure effective and timely service delivery to customers at all customer service units.
  • Provide service support needs for tellers; ensure the teller cubicles are manned and functional at all times.
  • Maintain a customer friendly disposition at all times.
  • Ensure prompt TAT in line with service level agreement.
  • Ensure timely preparation and rendition of reports to internal and external parties as required from time to time.
  • Acknowledge of MICR cheques issued on the system.
  • Supervise the activities of all tellers.
  • Prompt and accurate consummation of all transactions within the bank’s approved turnaround time
  • Administration of Cash and Vault.
  • Ensure availability and workability of working tools for tellers
  • Authorize all cash transactions above tellers’ limits
  • Review teller’s payout limit, taking into cognizance the teller’s error rates
  • Ensure that branch ATMs are functional at all times and that the ATMs do not run out of cash
  • Ensure transaction vouchers are called over after the close of business daily
  • Maintain up-to-date cash tellers’ proofs and vault registers.
  • Ensure the branch maintains cash holdings within the approved COP limit.
  • Ensure zero fraud tolerance / error rates.

Candidate’s Profile

  • We are looking to hire talented and experienced individuals with 3 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
  • The ideal candidates must currently work in a commercial bank with minimum of 3 years’ experience in Teller functions in the banking industry.   

Skills Required:

  • Good interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Excellent Numerical skills.
  • Customer friendly disposition.
  • Supervisory skills. 
  • Problem solving skills.
  • Attention to details.
  • Fast and error free processing.

Knowledge Required:

  • Good knowledge and understanding of Teller Operations.
  • Basic Accounting knowledge.
  • Customer Relationship Management.
  • Cashier activities. 

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Team Member, Investigations & Fraud Management

Location: Nigeria

Job Summary

  • Investigation of Fraud and Forgeries to identify incident root causes, internal control gaps and failure points and to proffer solutions/recommendations to prevent reoccurrence and exposure to corporate liability, sanctions and litigations.

Roles & Responsibilities

  • Conduct Investigation and Issue Reports, with follow up for Implementation of Approved Recommendations.
  • Conduct prompt investigation on frauds and forgeries, customers’ complaints, process & services failures, Whistle blowing complaint and other cases; and ensure that the cases are dispensed within set deadlines.
  • Request for Management (H, I &FM, GCIA/EMC) approval of recommendations
  • Forward approved reports to CFC, HCM Work Ethics and other responsible departments for implementation of the investigation recommendations.
  • Attend Disciplinary Committee (DC) meetings where the consequence management recommended in the report includes arraignment of suspect /indicted staff before the Bank’s Disciplinary Committee (DC) for appropriate disciplinary action.
  • Follow up on implementation of Investigations recommendations and other report recommendations with stakeholders.
  • Review and Respond to Balance confirmation and Account Statement enquiries/ Requests
  • Review and respond to External Auditors, Embassies, Security Agencies, other banks, etc. requests for balances confirmations, account statement verification and rendition, placement and vacation of restrictions on accounts.
  • Respond promptly to and cultivate effective liaison with other banks in relation to issues of frauds, customer complaints and other investigation matters including cases emanating from the Bankers Sub Committee on Ethics and Professionalism.
  • Render Periodic Reports of Frauds and Forgeries to Regulatory Authorities and Management
  • Compilation and timely rendition of reports on fraud and forgeries to Regulatory Authorities (CBN, NDIC, etc.) and other agencies including;
  • Weekly activity Report for Lagos and H/O Region for I&FM Group Meeting
  • Fraud and Forgery returns to CBN and NDIC (Monthly).
  • Armed Robbery incidence to NDIC (Monthly).
  • NIBSS for BVN Watch list report (Weekly).
  • And other reports/returns as may be required by the Group Chief Internal Auditor and Regulatory body.

Candidate’s Profile

  • We are looking for a candidate who has good investigative & analytical skills, excellent written communication skills, able to conduct prompt investigation on frauds and forgeries, customers’ complaints, process & services failures, also carry out Fraud Incident Containment, Fund Salvage etc.

Skills Required:

  • Excellent analytical skills.
  • Excellent written communication skills.
  • Computer literacy skills.
  • Investigative skills.

Knowledge Required:

  • Extensive knowledge of the bank’s policies and procedures.
  • Good Understanding of the Nigerian Banking Industry.
  • Knowledge of CBN’s policies.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

 

Compliance Advisory Officer

Location: Nigeria

Job Objective

  • Ensure adherence to Policy and Regulatory Compliance.
  • To provide guidance to stakeholders on Compliance matters to ensure the bank’s operations and business transactions follow all relevant regulatory provisions and internal policies.
  • To provide compliance and advisory services to executive Management.

Roles & Responsibilities

  • Ensure Compliance Advisory Portal is always properly manned, and all inquiries are responded to in a timely manner.
  • Respond to escalations and enquiries with respect to IMTOs.
  • Re-route STR/SAR escalations from business offices to Transaction Monitoring unit for proper filing.
  • Attend to all BVN related changes taking into consideration the provisions of the CBN BVN Framework by ensuring completeness of recommended documentation.
  • Attend to all Foreign Currency Transactions referred to Compliance for advice.
  • Respond to request for World-Check due diligence screening.
  • Ensure prompt response to Request for Information (RFI) from Nigeria Financial Intelligence Unit providing requested documents.
  • Review and approve account opening request for PEPs and Public Sector Accounts.
  • Review and approve Domiciliary Account Tiering /Due Diligence alerts.
  • Conduct due diligence for Merchants and Payment Facilitators onboarding.

Candidate’s Profile

  • Our ideal candidate must have deep knowledge of the Bank’s Products, Services, Processes and Policies with a minimum experience of 4 – 8 years’ in Operations, Internal Control & Audit.

Knowledge Required:

  • Deep knowledge of the Bank’s Products, Services, Processes and Policies.
  • Good Understanding of Sanction screening.

Skills Required:

  • Strategic thinking and problem-solving ability.
  • Analytic, Conceptual and Investigation Skills.
  • Proficiency in the use of the computer and basic applications like excel, power point, World Check.
  • Firm, professional and result-oriented.
  • Excellent Interpersonal and Communication Skills.
  • Avid Reader.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Team Member, Regulatory Liaison

Location: Nigeria

Job Objective

  • To assist the GCCO in ensuring prompt response to regulatory issues.
  • Ensure prompt rendition of regulatory reports.
  • Zero regulatory sanctions.

Roles & Responsibilities

  • Build and Maintain Cordial Relationships with Law Enforcement Officers.
  • Ensure to keep proper record of enquiries from Law Enforcement Agencies.
  • Ensure that required information are collated and reviewed to be satisfactory
  • Transmit such information and documents to the respective LEA.
  • Guide staff in honoring LEA invitations and to give evidence on behalf of the bank in courts.
  • Prompt Rendition of Regulatory Returns.
  • Manage Financial Crimes Risks Such as Posed by Bank’s Customers.
  • Participate in transaction monitoring and FCY Transfers.
  • Provide optimum support from a holistic compliance perspective.

Candidate’s Profile

  • Our ideal candidate must have experience in operations, Internal Control or Audit & Compliance, External Auditing and Risk Management with a minimum of 2 years’ experience.

Knowledge Required:

  • Knowledge of Regulatory Liaison Management.
  • Deep knowledge of the Bank’s Products, Services and Processes.

Skills Required:

  • Strong human interpersonal relationship and communications skills.
  • Good interpretation of policies and laws.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Team Member, Transaction Monitoring

Location: Nigeria

Job Objective

  • To carry out ongoing monitoring of accounts in line with extant regulations and internal policy to identify and report suspicious transactions to the requisite statutory authorities.
  • To manage and support the bank’s Compliance Risk Management strategy in ensuring that the Bank’s AML and Counter Financing of Terrorism’s effort are in line with the Group standards and international best practice.
  • To carry out enhanced due diligence reviews to prevent the Bank from being exposed to the risk of sanctions and associated financial/reputational loss that the Group may incur as a result of failure to comply with regulations
  • Ensure capacity building of staff to improve Compliance culture in the bank.

Roles & Responsibilities

  • Use of Actimize for Suspicious Activity Monitoring (SAM).
  • Sanctions Screening Compliance.
  • Money Remittance (Western Union & MoneyGram) Transactions Monitoring.
  • Compliance Investigations, Reporting and Returns Rendition.
  • Response to Request for Information (RFI) from Correspondent Banks.

Candidate’s Profile

  • Our ideal candidate must have a minimum of 2 years experience in Operations, Internal Control or Audit & Compliance, External Auditing and Risk Management.

Knowledge Required:

  • Extensive knowledge of the bank’s policies & procedures.
  • Deep understanding of the Bank’s Products, Services and Processes.

Skills Required:

  • Strong Analytical skills.
  • Good investigative skills.
  • Report writing skills.
  • Proficiency in the use of the computer and basic applications like excel, power point etc.
  • Critical thinking and problem solving skills.
  • Good interpersonal and Communication skills.

Application Closing Date
3rd December, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

*Read Other Stories From The Web