Vendor Associate at Konga Nigeria

Title: Vendor Associate | Location: Lagos, Nigeria | Type: Full Time | Reports to: Vendor Manager | Category: Officer Level | Konga Nigeria

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Responsibilities

  • Handle vendors’ cases and interactions with providing support through different channels
  • Perform as functional bridge amongst vendors and coordinate with internal stakeholders
  • Provide accurate and complete responses to vendor inquiries and document all interactions
  • Facilitate the resolution of escalated vendor-related issues Identify improvement areas and perform closely with all internal stakeholders to prepare solutions Create outbound calls to update vendors on the cases’ status and troubleshoot vendor problems
  • Maintain a high level of quality, vendor satisfaction and first call/contact resolution
  • Ensure Service Level Agreements (SLA) with vendors are in place for different services.
  • Educate vendors about the processes, SLAs and the best practices to be followed.

Requirements

  • Excellent writing command and typing speed for English
  • Knowledge with e-commerce (Email and Chat support) or call center end to end process is a plus
  • Excellent written and verbal communication skills
  • Detail oriented with the ability to multitask and stay organized
  • Can work under pressure and solve complex issues
  • Proficient in Microsoft Office – Excel, Word skills required

Application Closing Date
7th May, 2021.

How to Apply
Interested and qualified candidates should send their Curriculum Vitae to:[email protected] using the title as the subject of the mail.