Virtual Switch International Jobs Recruitment [1 new position]

Latest jobs vacancies at Virtual Switch International  January 2022.

At Virtual Switch International, we partner with clients in different industries Security and Defense, Power, Logistics, Banking, Hospitality, Healthcare, Manufacturing, Retail as well public sector organizations, and NGOs to create tailored services that perfectly suit their business needs and preferences. We operate by first understanding our client partners’ businesses and the process within their organization, then find ways to reduce operational costs and increase performance with consistent, quality, and reliable service delivery. We are very confident that we will become your preferred partner for lead acquisition, customer experience, payment collection automation, and support, remote monitoring, logistics support, Surveys and polling, market research, and other BPO services.

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VIRTUAL SWITCH INTERNATIONAL LTD was incorporated in ABUJA, Nigeria with Registration Number 1341254. It was registered on 09 Jun 2016 and its current status is unknown. Company’s registered office address is NO. 34, SHETTIMA MONGUNO CRESCENT, OPP. JULIUS BERGER MAINYARD UTAKO.

Virtual Switch International Jobs Recruitment

Call Center Agent


Location: Abuja
Employment Type: Full-time

Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

Requirements

  • Candidates should possess an HND / B.Sc Degree with at 3 – 5 years experience. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and application to: [email protected] using the Job Title as the subject of the mail.

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